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YouTuber dunks on Delta Airlines after they respond to his prank tweet

By Sage Anderson2019-07-11 20:51:24 UTC

Whether your flight's been delayed or your Hot Pocket is just too hot, contacting customer service is, usually, a pretty bad experience. 

Things have gotten so dire that we've all collectively resorted to passive aggressively tweeting at brands to get them to pay attention. Surprisingly, sometimes it works well! Other times make you question if there's an actually human behind the velvet brand Twitter curtain. 

YouTuber and former Vine star Drew Gooden decided to test the limits of what social media mentioning can actually get you in terms of a response. 

In the style of an indignant brand complaint, Gooden tweets at Delta Airlines, digging for a response due to his uh, unfortunate accident. Delta does not have the most stellar reputation for quick nor efficient customer responses, as comedian John Mulaney gleefully points out in his infamous Delta bit.

"Excuse me @Delta but this is outrageous. I just got sucked through the toilet hole in one of your aircrafts and am now hurtling through the sky, can I get my money back? This never happens on Southwest," Gooden Tweeted.

Delta does not have the most stellar reputation for quick nor efficient customer responses. But a human representative responded to Gooden's "issue" — or did they?

Hello Drew, I am sorry to learn of this, can you provide more detail to what occurred. HBB

— Delta (@Delta) July 10, 2019

Gooden, sensing the golden opportunity for some prime brand dunkage, responded in the best way possible.

got sucked through toilet hole

— Drew Gooden (@drewisgooden) July 10, 2019

While it was a pretty hilarious lack of oversight, Delta's initial comment and Gooden's response sparked responses from people speculating that brands are using automatic responses as opposed to personalized ones. 

We couldn’t get a reply back on an actual issue from @Delta but they reply to this. Very telling of Delta’s customer service.

— Brandon Davis (@bd_oak) July 10, 2019

Proof a twitter bot auto replies and no human reads initial correspondences.

— David Morley (@AB8TN) July 11, 2019

But mostly everyone just wanted to make falling-out-of-airplane and John Mulaney jokes. We're here for that too. 

Is there a GoFundMe I can contribute to to buy a bunch of mattresses for Drew to land on?

— Dennis Zickefoose (@dzchan) July 10, 2019

you are really good at typing while you are hurtling through the sky so brave

— Jennica (@duckkdaddyDrew) July 10, 2019

Same thing happened to me last year. Don’t worry you’ll get your money back. And a voucher for a free ticket. They made me sign a waiver that I wouldn’t use the toilet in my next flight. NO PROBLEM!

— maris (@nobody68894428) July 10, 2019

They’re probably gonna give u a food voucher that doesn’t work to make up for it

— gabby 🐀 ‎⍟ (@hctsummernights) July 10, 2019

Mashable has reached out to Delta Airlines for comment. 

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